Facilities service Desk Supervisor  Leicester

To provide front line support to all stakeholders of all educational contracts, in line with contractual requirements, by maintaining a professional / efficient Service Desk and proactive service. Day to day operation of the Concept Help Desk and Computer Aided Facilities Management System (CAFM). To support the Service Desk Manager with the operation of the Education Service desk.

 
    The role requires good interpersonal skills, with a capacity to work in a team environment
   excellent people and communication skills, experienced in client interface and building excellent  customer relationships 
  Ability to work to deadlines and balance priorities
  Able to work under pressure and balance different priorities   The ideal candidate needs to be able to deal with customers and colleagues effectively on a daily basis
Ability to work flexibly and a confident IT user would be preferable








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