Our Client is a global player in the Vehicle market who due to an increase in workload are looking for a workshop controller

Outline of Position
To act as local service champion and ensure the effective Operation of the branch Service Department by providing full Technical and Operational support for all in-shop, field Service, and depot based service personnel and customers

Responsibilities

Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met.
Regular (daily, weekly & monthly) reviews of team performance with service/Branch Manager, CSA and WS Foreman, to ensure branch performance targets are being met.
Ensures improvement/development plans are in place to correct any Operational “off plan” or performance issues.
Ownership and enforcement of all Service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite.
Provides full Technical Support to all relevant staff, customers and dealers as required, and act as local single point contact for Technical Dept.
Assist manager in the recruitment and development of all Service personnel including Apprentices, in accordance with Company procedures.
Warranty - providing the relevant process & technical skills training, to ensuring timely and accurate job close, and full claim recovery
Lead & implement the local branch “Excellence Programme
Ensure internal & customer HS&E standards are met & enforced at all times on both internal & customer sites.
Ensure all Company and customer risk assessments, method statements & contractor procedures are enforced
Maintain & enforce at all times an acceptable levels of cleanliness and good house keeping within the branch
Lead, manage and motivate employees, including recruitment, control and discipline in accordance with Company procedures and in conjunction with the Branch Manager and HR dept.
Complete, agree and monitor employee work plans, training plans and development plans.
Ensure the welfare and equitable treatment of all staff.
Ensure all service department employees are adequately informed and have the opportunity to express their views and be actively involved in matters affecting their job and work place.
Ensure service staff participates in monthly Health & Safety meetings. Action plans should be agreed and monitored.
Take reasonable precautions to protect own safety and that of others. Ensure that self and others use PPE. Report all hazards and accidents. Ensure compliance with all Company procedures in respect of Health and Safety
Maintain and secure all Company assets, including department vehicles and tooling.

Qualifications, Experience and Skills Required
HNC or equivalent
Proven record of relevant Management skills.
Knowledge of Health & Safety procedures
Must be able to motivate people at all levels
Knowledge of Quality procedures
Proven man-management skills.
Relevant product knowledge
Technical knowledge gained in a similar industry Essential
Technical Qualification Essential
Management/Business qualification Desirable/Willing to study external courses
Driving licence Essential

Contact details

• Email: Click here to reply to this ad
• Phone: Chris on 01784487600

Anti spam: Do NOT contact me offering services or anything of a commercial nature.