FM Co-ordinator  Helpdesk engineering

Role Purpose:

 

·         Provide Engineering data call logging within Area

·         Provide a telephone support desk to accept, record and distribute maintenance and repair tasks to the Engineering team

·         Provide data processing services for the Engineering function in respect of a Maintenance Management system (MMS)

·         Support the Area Engineering Manager in their day-to-day duties

 

Core Responsibilities:

 

·         To ensure the Maintenance Management system is supplying the tasks for Engineering Planned Preventative Maintenance Routine as detailed in the Standard operating Procedure manuals and distribute across the Engineering team

·         Log all calls, comments and queries into Maintenance Management System

·         To provide reports on service delivery and KPI targets

·         Respond to reactive calls within Service Level Agreement (SLA)

·         Escalate any reactive calls which require specialist involvement to resolve

·         Act as the off site customer interface support in respect of telephone, fax and electronic media requests

·         Ensure that the Engineering data is up to date and current

·         Ensure on-call services are set up electronically and operational

·         Maintain Asset database for both fixed and portable assets

·         Respond effectively and timely to ad-hoc customer requirements

·         Order spare and replacement parts for the Engineering teams

·         Manage the administration of the ordering, consolidating and contract paperwork

·         copy and reconcile invoices against orders on accounts system

Be available to work in any other agreed BMI location to assist in Engineering absence





Knowledge / Skills / Qualifications: 

·         Data input Experience required

·         Experience of working in an Engineering environment desirable

·         Experience in managing and co-ordinating Contractors and Service Engineers

·         Administration NVQ Level 1,2 or equivalent preferably in an Engineering environment

·         Excellent telephone communication manor

·         Call centre experience desirable

·         Understanding of Quality Management, customer satisfaction and the continuous improvement process

·         Basic understanding of Health and Safety guidelines and applicable law

·         Excellent written/verbal communication and interpersonal skills

·         Demonstrated high level of organisation & time management skills, particularly in an environment with multiple, and sometimes conflicting priorities

















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